Both customer service and customers are equally important for success of your business. In today’s age, you can’t attract customers if you are not offering good service. And if you don’t have customers, you are not having business either. It’s not so hard as it seems at first sight. There’s no need for sending your workers on training for days, you don’t need to invest big amount of money,and there is no business course. There are few questions you would need to know in order to apply it for your business. You must know what is great service, why you should be doing it, what can your customer get from it and how will you even know when you are doing it right. In today’s world, where market field is really competitive, it’s hard to find anyone who has business that’s successful and not using the concept of customer service.
Customer service – the heart of business
Customers are known for requiring high quality customer services, and companies around the world are feeling that pressure. If your company has a poor customer service or lack of respect, it will continue dissatisfaction and as a result of this, your business will sink very low. So no matter how big or small your company is, heart of your business needs to be excellent customer service if you want to succeed. It’s very important to provide your customer service to any type of customers be it a existing, potential or new customers. Even though you will probably need some extra resourcing, money spent as well as time, having great customer service will provide positive word of mouth for your company, encourage and keep your customers happy, so they will probably buy again from your business.
The importance of good customer service
Customer service is important because it can increase how much money are customers willing to spend on your product, people will be more loyal to you. It also increase the chance that customers will buy more often from you and gives you good reputation. Customer service is all about following on the feedback you get from customers, treating them with respect, understanding what they want and need, and trying to help them by even exceeding their expectations.
There are 2 ways of doing customer service
One way is online and the other one is going face to face. Maybe you are running online business and talking with potential customers over the phone or interacting with email. If you are answering with emails, the rule must be to answer back in at least 24 hours. Great idea would be having automated email responder. You can also put a service with live chat, so whenever your customers come to website they can ask or talk to someone about specific questions. You can also keep logs of your past interactions and talks you had with customers. Writing down time, date and subject you discussed. It can all be very handy when you call them back.
Take your time and always seek for having great customer service as your customers will sure appreciate it.